Change Management & Quality Management

The concept of change is not a new one. Indeed change has always been recognised as necessary and inherent to all aspects of life. However the last decade has, for most organisations, been a time of totally unprecedented and seemingly ever accelerating change so that the phrase "change or die" has increasing resonance. Coping with change has become another element in organisations' battle to compete, thereby focusing attention on the need to manage change effectively. The aim of this course is to provide an understanding of the change management process and to present a framework for managing change.

The course of Quality Management introduces the participants to the fundamentals of Total Quality and Continuous Improvement as a framework for business excellence and enhanced competitiveness. The quality of the goods, services and processes offered is a fundamental concern to all organizations, and a key to competitive advantage.

Topics covered in the course include: Fundamentals and basic building blocks of Quality Management and Total Quality Management, statistical thinking, tools and methods for improving quality and productivity, overview of quality standards / excellence frameworks such as ISO 9000 and EFQM, organizational and human aspects of quality management, and quality strategy.